Terms of service

These Terms of Service ("Terms") govern the purchase and delivery of digital products through our online store ("Store", "we", "us", or "our").

Please read these Terms before placing an order. By completing a purchase, you acknowledge that you have read and agree to the Terms applicable to your order.

These Terms apply alongside our Rules and Privacy Policy.

1. About Our Store

1.1. Our Services

Our Store offers digital gaming products, including game activation keys, downloadable content, gift cards, prepaid cards, and digital top-up products.

Products are delivered electronically and may require activation or redemption through external platforms operated by publishers, developers, or other service providers.

1.2. Our Role

We act as the seller of the digital products offered through our Store.

Unless expressly stated otherwise, we do not develop, publish, or operate the games, software, or third-party services associated with those products.

Purchasing a product from our Store does not establish a direct service relationship between us and the developer or publisher of the associated content.

1.3. Third-Party Platforms

Certain products require an account with a third-party platform, such as Steam, Xbox, PlayStation, or another supported service.

Use of these platforms may be subject to their own terms, licensing agreements, regional restrictions, and technical requirements.

Customers are responsible for reviewing these requirements before purchasing.

2. Customer Eligibility and Accounts

2.1. Customer Requirements

Customers must have the legal capacity to enter into a purchase agreement under applicable law.

Products subject to age restrictions may only be purchased and used by customers who meet the relevant requirements.

2.2. Customer Accounts

Certain purchases may require registration of a customer account.

Customers must provide accurate information and maintain the security of their login credentials.

Account activity, unauthorized access, and prohibited conduct are governed by these Terms and our Rules.

2.3. Payment Authorization

Customers must use payment methods they own or are otherwise legally authorized to use.

We may request additional verification where reasonably necessary to prevent fraud or unauthorized transactions.

3. Product Information

3.1. Product Descriptions

Each product page may contain information about:

• Product title and edition.
• Activation platform.
• Supported countries or regions.
• Product type and included content.
• Activation instructions.
• Delivery method and estimated delivery time.
• Additional requirements or restrictions.

Customers should review the available product information before purchasing.

3.2. Compatibility

Customers are responsible for checking that the selected product is compatible with their intended device, operating system, platform, and region.

Some products may require additional software, a base game, an active subscription, or an account with a third-party service.

Where a product is accurately described and supplied as agreed, incompatibility resulting from a customer's failure to meet disclosed requirements does not automatically entitle the customer to a refund, except where required by applicable law.

3.3. Product Images and Information

Images, screenshots, and promotional materials are provided to help customers identify products.

Visual materials may differ from the actual appearance of a game or digital service.

We aim to maintain accurate product information and will correct material errors when identified.

3.4. Updates and Additional Content

A purchase grants access to the specific product, edition, or content described at the time of sale.

Future expansions, upgrades, subscriptions, or additional content are not included unless expressly stated.

Availability of future updates may depend on the relevant publisher or developer.

4. Orders and Purchase Confirmation

4.1. Placing an Order

Customers may select products, add them to their cart, review their order details, and proceed to checkout.

Before submitting payment, customers should verify the selected products, quantities, regions, and total price.

4.2. Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order is accepted when we confirm acceptance through the Store or by email. Payment authorization alone does not necessarily constitute acceptance.

Once an order is accepted, a purchase agreement is established between the customer and the Store.

4.3. Unavailable Products and Order Errors

We may decline or cancel an order where:

• The product is unavailable.
• Payment cannot be authorized.
• A material error affects the product description or price.
• The transaction cannot legally be completed.
• Additional verification cannot be successfully completed.
• The transaction is reasonably suspected to involve fraud.

If payment has already been collected for an order we cannot fulfill, the amount paid will be refunded, subject to applicable law.

4.4. Order Changes

Once a digital product has been delivered or made available for access, changes to the order may no longer be possible.

Requests to modify or cancel an order before delivery should be submitted to Customer Support.

5. Prices, Taxes, and Payments

5.1. Product Prices

Product prices are displayed on the Store and may vary depending on the selected currency, region, and available promotions.

The final amount payable will be presented during checkout before the customer confirms payment.

5.2. Taxes and Additional Charges

Applicable taxes and mandatory charges will be calculated and disclosed in accordance with relevant laws.

Additional fees charged by a customer's bank, card issuer, or payment provider may apply.

5.3. Accepted Payment Methods

Available payment methods are displayed during checkout and may change over time.

Payments may be processed by authorized third-party payment service providers.

5.4. Payment Security

We use appropriate technical and organizational measures to help protect payment transactions.

Payment processing may involve external providers operating under their own security and compliance requirements.

5.5. Suspicious Transactions

Transactions showing indications of fraud or unauthorized activity may be temporarily delayed while additional checks are performed.

Where an order cannot be verified, we may cancel it and refund any eligible payment.

6. Digital Delivery

6.1. Electronic Fulfillment

All products sold through the Store are delivered digitally.

Depending on the product, delivery may occur through:

• The customer's account.
• An order details page.
• Email.
• Another electronic delivery method identified during checkout.

6.2. Delivery Time

Many products may be delivered shortly after successful payment.

Delivery may take longer due to product availability, payment verification, technical issues, or other circumstances.

Any specific delivery commitment displayed during checkout forms part of the relevant order.

6.3. Accessing Purchased Products

Once a product becomes available, the customer may be required to reveal, copy, download, or redeem a digital code.

Customers should keep their codes and other product credentials confidential.

6.4. Delivery Delays

If delivery is delayed, customers may contact Customer Support.

We will take reasonable steps to resolve the issue or provide information about the expected delivery.

Where a product cannot be supplied, customers will be entitled to an appropriate refund or other remedy under applicable law.

7. Activation and Use of Digital Products

7.1. Activation Process

Digital products may require activation through a designated third-party platform.

Customers must follow the instructions provided with the product and comply with applicable platform requirements.

7.2. Redemption Restrictions

Certain codes may be limited to specific countries, currencies, platforms, accounts, or product editions.

A code intended for one region or platform may not function elsewhere.

7.3. Code Redemption

A code is generally considered redeemed when the relevant platform successfully accepts it and applies the associated product or benefit.

The availability of cancellation or refund after redemption depends on applicable law and the circumstances of the purchase.

7.4. Third-Party Account Restrictions

We are not responsible for restrictions imposed by third-party platforms due to customer conduct, violations of platform rules, or circumstances unrelated to the product supplied by us.

This does not affect the customer's rights where the product itself is defective, incorrectly described, or otherwise fails to meet applicable legal requirements.

8. Cancellations and Refunds

8.1. Cancellation Before Delivery

Customers may request cancellation of an order before the digital product has been delivered or made available.

Cancellation requests will be assessed based on the order status and applicable consumer protection laws.

8.2. Digital Content and Withdrawal Rights

Digital products may be subject to specific legal rules concerning cancellation and withdrawal.

Where permitted by applicable law, a customer's statutory withdrawal right may cease once digital delivery begins, provided the required prior consent, acknowledgment, and other legal conditions have been satisfied.

8.3. Refunds for Defective Products

Customers may be eligible for a replacement, refund, price reduction, or other applicable remedy where:

• A supplied code is invalid.
• A code was redeemed before delivery to the customer.
• The product materially differs from its description.
• The product cannot be used due to a defect attributable to the supplied product.
• The Store fails to deliver the purchased product.
• Applicable consumer protection laws otherwise require a remedy.

8.4. Refund Requests

Customers should contact Customer Support with their order details and a description of the problem.

We may request information reasonably necessary to investigate the issue, including error messages or screenshots.

8.5. Refund Processing

Approved refunds will generally be returned to the original payment method, where technically possible.

Refund processing times may vary depending on the payment provider and applicable legal requirements.

8.6. Consumer Rights

Nothing in these Terms excludes or limits mandatory consumer rights that cannot legally be waived.

9. Pre-Orders

Where available, customers may purchase digital products before their official release date.

Estimated release and delivery dates will be displayed where known.

Pre-ordered products will normally become available after the relevant publisher or developer releases the associated content.

Release dates may change for reasons outside our control.

Customers may request cancellation before delivery, subject to applicable law and the conditions disclosed when placing the pre-order.

If we cannot fulfill a pre-order, we will refund the amount paid.

10. Product Issues and Customer Assistance

10.1. Reporting Problems

Customers experiencing issues with a purchased product should contact Customer Support.

To help investigate, customers may be asked to provide:

• Order identification.
• The affected product.
• A description of the issue.
• Relevant error messages.
• Supporting screenshots or other reasonable evidence.

10.2. Investigation

We may verify product status, activation history, or other relevant information with suppliers or platform operators where necessary and available.

10.3. Resolution

Where a product is confirmed to be defective or incorrectly supplied, we will provide an appropriate remedy consistent with applicable law.

Depending on the circumstances, this may include replacement, correction, refund, or price reduction.

11. Intellectual Property and Product Licenses

11.1. Digital Content Ownership

Purchasing a digital activation code does not transfer ownership of the underlying game, software, or other intellectual property.

Customers generally receive the right to access or use the relevant content under the license terms established by its developer or publisher.

11.2. License Conditions

Customers must comply with applicable licensing conditions, including any restrictions on copying, redistribution, modification, or commercial use.

11.3. Store Content

The Store's website design, text, branding, and original materials are protected by applicable intellectual property laws.

Third-party trademarks, game titles, and logos remain the property of their respective owners.

12. Fraud Prevention and Order Security

We reserve the right to investigate transactions reasonably suspected of involving unauthorized payments, fraudulent activity, or abuse of our services.

Measures may include:

• Additional payment or identity verification.
• Temporary delays in order processing.
• Cancellation of suspicious orders.
• Restrictions on accounts involved in confirmed violations.

Any verification procedures will be conducted in accordance with applicable law and our Privacy Policy.

13. Liability and Service Availability

13.1. Our Responsibilities

We are responsible for supplying purchased products in accordance with the agreed description and applicable consumer protection laws.

13.2. External Services

We do not control the operation, availability, or policies of third-party gaming platforms, publishers, or developers.

We are not responsible for interruptions or restrictions caused exclusively by those third parties where they are outside our control, except where applicable law provides otherwise.

13.3. Website Availability

We aim to maintain reliable access to the Store but cannot guarantee uninterrupted availability.

Maintenance, technical failures, and external network disruptions may occasionally affect access to our services.

13.4. Limitations

To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our obligations.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations, or legal obligations.

The version applicable to a purchase will generally be the version in effect when the order was accepted.

Changes made after order acceptance will not retroactively alter the agreed purchase conditions unless permitted by applicable law.

15. Applicable Law and Dispute Resolution

These Terms are governed by the laws applicable to the entity operating the Store, subject to any mandatory consumer protection rules.

Customers should first contact Customer Support if they have a complaint or dispute relating to a purchase.

We will make reasonable efforts to resolve disputes through communication.

If a dispute cannot be resolved, it may be referred to a competent court or other authorized dispute resolution body in accordance with applicable law.

16. Contact Information

For questions regarding purchases, digital delivery, product activation, cancellations, or refunds, customers may contact our Customer Support team at [email protected].