Our rules
On this page, you can familiarize yourself with the rules for using our online store, placing orders, purchasing digital products, and interacting with our services.
We recommend reading these rules carefully before making a purchase.
General Rules
Our store provides customers with access to a variety of digital gaming products, including game keys, gift cards, top-up cards, and other digital goods.
By using our website and placing an order, you agree to comply with these rules and our Terms of Service.
- Customers must provide accurate information when registering an account and placing orders.
- Customers are responsible for maintaining the confidentiality of their account credentials.
- The use of our services for fraudulent, illegal, or unauthorized activities is strictly prohibited.
- Customers must not attempt to interfere with the website's functionality, security systems, or payment processes.
- We reserve the right to restrict access to our services when violations of these rules are detected, subject to applicable law.
Account Rules
This section describes the requirements for creating and maintaining a customer account.
Account Registration
Customers must provide accurate and up-to-date information when creating an account.
Creating accounts using false information, impersonating another person, or attempting to gain unauthorized access to another customer's account is prohibited.
Consequences: Temporary account restrictions or permanent suspension in cases of serious or repeated violations.
Account Security
Customers are responsible for protecting their login credentials and preventing unauthorized access to their accounts.
If you suspect that your account has been compromised, please contact our Customer Support team immediately.
We may temporarily restrict account access when suspicious activity is detected to protect the customer and prevent unauthorized transactions.
Multiple Accounts
Creating multiple accounts to abuse promotional offers, circumvent restrictions, or engage in fraudulent activities is prohibited.
Consequences: Cancellation of promotional benefits, account restrictions, or suspension depending on the nature of the violation.
Orders and Payments
This section describes the rules for purchasing products from our store.
Placing Orders
Before completing a purchase, customers should carefully review the product description, supported platforms, regional restrictions, activation requirements, and other relevant information.
Customers are responsible for selecting products compatible with their intended platform, device, and region.
Once an order has been submitted, its cancellation or modification may be restricted depending on its processing status and applicable consumer protection laws.
Payments
All payments must be completed using the payment methods available at checkout.
Customers must use payment methods they are legally authorized to use.
The following activities are prohibited:
- Using stolen or unauthorized payment information.
- Attempting fraudulent transactions.
- Exploiting payment processing errors.
- Using the store to transfer funds between payment systems without purchasing products.
- Manipulating payment confirmations or transaction information.
Consequences: Orders associated with suspicious or fraudulent activity may be temporarily suspended, cancelled, or subjected to additional verification. Accounts involved in confirmed fraud may be permanently suspended.
Payment Verification
To protect customers and prevent fraudulent transactions, certain orders may require additional verification.
Verification may include confirming payment details, account ownership, or other information reasonably necessary to validate the transaction.
If verification cannot be completed, the order may be cancelled and any eligible payment refunded in accordance with our Terms of Service.
Digital Product Delivery
Our store specializes in digital products delivered electronically.
Delivery Process
Digital products are generally delivered through the customer's account, order page, email, or another delivery method specified during checkout.
Delivery times may vary depending on the product, payment verification, and technical availability.
Product Activation
Customers must follow the activation instructions provided with their purchased products.
Before purchasing, customers should verify any applicable region restrictions, platform requirements, and compatibility information.
If a product cannot be activated, customers should contact Customer Support and provide relevant information about the issue.
Delivery Issues
If a purchased product is missing, invalid, already redeemed, or otherwise does not match its description, customers should contact Customer Support.
Our team will investigate the issue and, where appropriate, provide a replacement, a refund, or another remedy in accordance with applicable law and our Terms of Service.
Refunds and Order Cancellations
Refund eligibility depends on the product type, delivery status, circumstances of the request, and applicable consumer protection laws.
Eligible Refund Requests
Refunds may be available in situations including:
- A digital product was not delivered.
- A product key was invalid or had already been redeemed before delivery.
- The delivered product materially differs from its description.
- A technical issue attributable to our store prevents the completion of an order.
- A refund is required under applicable consumer protection laws.
Refund Limitations
Refunds may be restricted for digital products that have already been delivered, revealed, redeemed, or activated, where permitted by applicable law.
Any applicable statutory cancellation rights and consumer remedies remain unaffected.
Refund Processing
Refund requests are reviewed by our Customer Support team.
Approved refunds are generally issued to the original payment method, where supported. Processing times may depend on the payment provider.
For further details, please refer to the "Cancellations and Refunds" section of our Terms of Service.
Customer Conduct
Customers are expected to communicate respectfully with our Support team and use the website responsibly.
The following activities are prohibited:
- Harassment, threats, or abusive behavior toward employees or other users.
- Sharing malicious links or harmful content.
- Sending spam or unsolicited advertising.
- Attempting to exploit website vulnerabilities.
- Using automated tools to abuse promotions, checkout systems, or other services.
- Providing deliberately false information in disputes or support requests.
- Attempting to obtain products or refunds through deception.
Consequences: Depending on the severity of the violation, we may issue a warning, restrict certain features, or suspend the account.
Fraud Prevention and Security
We take reasonable measures to protect customers, payment transactions, and our services against fraudulent activity.
We reserve the right, subject to applicable law, to:
- Review transactions showing signs of suspicious activity.
- Request additional verification when reasonably necessary.
- Temporarily delay order fulfillment while investigating suspected fraud.
- Cancel transactions confirmed to be fraudulent.
- Restrict accounts involved in serious or repeated violations.
Any personal information collected during verification is processed in accordance with our Privacy Policy and applicable data protection laws.
Customer Support
Our Customer Support team is available to assist customers with orders, payments, product activation, and technical issues.
When contacting Support, customers should provide their order number and an accurate description of the issue.
Additional information, such as screenshots or error messages, may be requested to help resolve a problem.
Final Provisions
We reserve the right to update these rules to reflect changes in our services, security requirements, or applicable laws.
The latest version of these rules will be published on our website.
Any account restrictions, order cancellations, or other measures will be applied in accordance with applicable law and our published policies.
Nothing in these rules limits or excludes any mandatory consumer rights provided by applicable law.
Thank you for choosing our store!
